Frequently Asked Questions


FREQUENTLY ASKED QUESTIONS

ABOUT OUR PRODUCTS AND OUR SHIPPING

 

  • PRODUCT INFORMATION

    • What does Professional Grade Canvas mean?

      • Each beautiful Canvas has a UV Protectant Coating that is a clear satin base and protects against moisture and fading. The canvas is stretched over a 1 1/2″ wood frame.
    • How can I hang my Canvas?

      • Canvases can either come with an attached Sawtooth Hanger or, if you choose, a Wire Hanging Kit can be shipped separately. The Wire Hanging Kit includes 2 Eye Hooks, Hanging Wire, Wall Hook and Bumper Pads for extra protection.
  • SHIPPING INFORMATION

    • How much does shipping cost?

      • Nothing! We offer free shipping.
    • How long before I receive my order?

      • Please allow 2-3 weeks for creating your canvas and having it delivered to you.
      • Processing and shipping may take longer during holiday and/or seasonal times.
    • How will my Canvas arrive?

      • We use 3 shipping carriers: USPS, UPS and FedEx depending on the size of the order and location.
      • To make sure they arrive to you in perfect condition, our canvases are wrapped in protective foam or bubble wrapped and secured. Please open carefully!
    • What if my Canvas does arrive damaged?

      • If your canvas arrives damaged, please photograph the damage and contact us within 24 hours. This will allow us to resolve the situation.

Have a question not answered here? No problem.

Just shoot us an email and we will get back to you as quickly as we can!

Joanie@DaynaLawPhotography.com

Dayna@DaynaLawPhotography.com